Question #1
How can a manager use the “strategic analysis of operating income” to determine if a firm has successfully implemented its strategy? Be sure to provide specific examples.
Question #2
Consider the following quality cost report:
Year 1 | Year 2 | Year 3 | |
Prevention | $1,775 | $1,650 | $1,650 |
Appraisal | $2,500 | $2,500 | $2,500 |
Internal failure | $2,400 | $2,600 | $2,900 |
External failure | $2,500 | $2,900 | $3,300 |
Total quality costs | $9,175 | $9,650 | $10,350 |
Total revenues | $400,000 | $420,000 | $445,000 |
Do you believe this firm’s quality initiatives have been successful? Be sure to justify your opinion with specific information from the quality report.
NB: show all workings ( table format)
